CUSTOMER SERVICE POLICY

Our customer service policy is built around a simple principle: to deliver a seamless, transparent and supportive shopping experience for every shopper across the globe. We aim to remove complexity from online shopping, keeping our service rules clear, consistent and easy to understand for all customers.

Order & Shipping Support

Once your purchase is confirmed, we require 1‑3 business days to process and prepare your items for dispatch. All orders qualify for free worldwide shipping, with United States Dollar as our sole transaction currency. The estimated delivery timeframe for every shipment is 6‑12 days. This delivery window applies to all global destinations with no separate domestic or international delivery terms. We do not offer expedited shipping options at this time. Our support team can assist you with general delivery‑related enquiries, though we cannot guarantee exact delivery dates due to external logistics conditions.

Return and Refund Service

We provide a 60‑day return window for your orders. You may submit a return request within this period if your item does not meet your expectations. All returned goods must follow our return guidelines to be eligible for review. After we receive and inspect your returned merchandise, we will begin your refund procedure. Refunds are typically completed within 5‑10 business days from the inspection approval. Refund processing times may vary slightly based on your payment provider, and our team will monitor your refund progress once approved.

Product‑Related Assistance

Whether you have questions about size guides, fabric composition, product features for intimates, sleepwear, swimwear, activewear, casual apparel, backpack accessories or fragrance and body care collections, our service team is ready to help. We can share detailed product descriptions and styling guidance to help you pick items that fit your preferences. We handle enquiries regarding item condition, packaging and stock availability for our full lifestyle product range.

How to Reach Our Support Team

For any customer service questions, including order tracking, return initiation, refund status, product consultation or general shopping concerns, please submit your request via our Contact Us page. Our official support email and available communication channels are published exclusively on the Contact Us page. We welcome all feedback, suggestions and concerns to help us continuously improve our products and shopping experience.

Our customer service team values every message from our community. We strive to respond to customer requests in a timely manner and resolve each issue fairly and professionally. We stand behind our shopping policies and keep our service commitments for every order placed on our store.